Effective Date: 08-27-2024
Introduction
Welcome to Petal Club, a division of Flowers By John Kent. We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
Personal Information: When you subscribe to Petal Club or make a purchase, we collect personal information such as your name, email address, phone number, and payment details.
Usage Data: We collect information about how you interact with our website, including IP address, browser type, and pages visited.
Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity.
2. How We Use Your Information
To Provide Services: We use your personal information to process orders, manage your subscription, and deliver floral arrangements as requested.
To Improve Our Website: Usage data helps us understand how our website is used and allows us to make improvements to enhance your experience.
To Communicate: We may use your contact information to send updates about your subscription, promotional offers, and important notices related to our services.
To Process Payments: Payment details are used to process transactions securely and ensure the accuracy of your orders.
3. How We Protect Your Information
Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Data Encryption: Payment information is encrypted using secure protocols to ensure that your financial details are protected during transactions.
Access Controls: We limit access to your personal information to authorized personnel who need it to perform their job functions.
4. Sharing Your Information
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and delivery services. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to Petal Club.
Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
5. Your Choices and Rights
Access and Correction: You have the right to access and update your personal information. You can do so by contacting us directly.
Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or by contacting us.
Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Petal Club A Division of Flowers By John Kent 4912 Canal Street, new Orleans, LA 70119, designs@flowersbyjohnkent.com 504-571-5650
Thank you for trusting Petal Club with your floral subscription needs. We value your privacy and are dedicated to safeguarding your information.